Service (waitress, construction worker, cashier):
You will never guess what happened today! My boss threatened to fire me if I don't 'shape up' as he put it. What does he expect? I come to work on time and I only take the breaks that are scheduled. I always make sure I clock out at exactly the right time - not one minute before or one minute after. Sure, I don't always come to those stupid employee meetings, but what more do I possibly need to know about hitting the right button on the cash register and giving change to the customer. And what about those silly incentive contests we have. Who cares if I win a CD player or gift certificates to the mall? I'll keep saving money to get what I want; I'm not going to act like Susan. Did you hear that she got promoted to head cashier? Like it's some big deal to get a $1.50 extra per hour and a college tuition award. She thinks she's better than everybody else. She's always doing stuff like restocking shelves or asking customers if they need help. Give me a break, if someone wants help, I'm standing right at the front of the store. The boss can go ahead and fire me if he wants. There are other stores in this town that hire people like me."
- Does this employee's boss have any real reasons to fire him/her?
- Have you ever been waited on by someone with this attitude?
- What are the chances that this employee would get a good reference from the current boss?
- What characteristics make Susan the type of employee who is most likely to be promoted?